1. Are your cosmetics products authentic? Yes, we only sell 100% authentic cosmetics from verified suppliers and authorized distributors. All products come with original packaging and are guaranteed genuine.
2. What is your shipping policy within Pakistan? We offer nationwide delivery across Pakistan. Standard shipping takes 3-5 business days, and we provide tracking information once your order is dispatched.
3. Do you accept returns or exchanges? We accept returns within 7 days of delivery for unopened, unused products in original packaging. For hygiene reasons, opened cosmetics cannot be returned unless there's a quality issue.
4. How do I choose the right shade for my skin tone? We provide detailed shade guides and descriptions for each product. You can also contact our beauty experts for personalized recommendations.
5. What payment methods do you accept? We accept cash on delivery (COD), bank transfers, and online payments through secure payment gateways.
6. How long do cosmetics products last? Most cosmetics have a shelf life of 12-24 months when unopened. We always send fresh products.
7. Do you offer makeup tutorials or beauty tips? Yes, we regularly share beauty tips, tutorials, and product application guides on our social media channels and website.
8. Can I track my order? Absolutely! Once your order is shipped, you'll receive a tracking number to monitor your package's progress.
9. Do you have a minimum order requirement? No minimum order required.
10. What if I receive a damaged product? If you receive a damaged or defective product, contact us immediately with photos. We'll arrange a replacement or full refund.